Your flight is canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

How we assist you

SAS starts the rebooking process immediately when a flight is canceled. We will do our utmost to rebook you on the next available flight under equivalent transport conditions.

We'll inform you as soon as possible by text message and/or email using the contact details you've provided in your booking and in the App. Therefore, it's important that you ensure that the contact details are up to date for all passengers traveling with you. You can review the contact details and your trip in My bookings

Your three options when your flight has been canceled by SAS

The following alternatives will be presented and decided in My bookings

1. Accept the proposed flight

It is important for us that you have seen the information about the change. Therefore, please accept the proposed journey so we know that you will travel on the proposed flights and inform anyone else traveling with you.

2. Change to another flight

If our rebooking option doesn't suit you, you can rebook your flight under equivalent conditions of transport to another date at your convenience. You can rebook yourself online, if you don't find an alternative that suits you contact SAS Customer Service.

SAS Customer Service or Travel agent must be contacted for rebooking if:

Travel with a pet
Travel as an unaccompanied minor
Transportation of a wheelchair is requested and - or special assistance is requested
Travel with a group ticket

You have the possibility to rebook your non-disrupted flight as well, however this must be done at the same time as changing the affected flight. If you booked your trip through a travel agent / online travel agent, we recommend you contact them for assistance.

3. Refund of unused flights

You are entitled to a full refund of the full ticket price and purchased travel extras within 7 days if you decide not to travel.
If your return journey is canceled after you’ve traveled outbound, you can get a full refund for the return journey if both trips are in the same booking.
If you booked your trip through a travel agent / online travel agent, we recommend you to contact them for refund or apply for a refund online

Your rights

Rights to service while you wait

Delayed overnight

If you need accommodation (and cannot reasonably return home), you are entitled to a hotel room when an overnight stay for one or more nights becomes necessary or when a longer stay than the one you planned becomes necessary. You are also entitled to transport between the airport and the place of accommodation. Expenses for hotel rooms and transport must be reasonable. You are also entitled to two phone calls or to send two emails.

Make sure to keep the original receipts.

EU Regulation 261 / 2004

If your flight is canceled due to reason within our control you may be entitled to compensation in line with EU Regulation 261 / 2004

Request EU compensation by filling out our online form

When you're not entitled to EU compensation

If you were notified more than 14 days before your original scheduled departure date.
If SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Note: In general, we do not reimburse consequential costs to a delay, such as the cost of lost work income, pre-paid events and experiences.

Montreal Convention

Reimbursement of expenses

If you've incurred additional expenses due to a delayed or canceled flight, you can claim compensation through our online form

Make sure to attach a copy of your original receipts.

Good to know

Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.

Good to know

Say hello to Ture!

Meet Ture, our cutting-edge AI chatbot, designed to offer a more human-like and efficient experience than ever before.

Money-back guarantee

Book now. Decide later. With our flexible 24-hour money-back guarantee, you can cancel your trip at no cost within 24 hours after the booking was made.

Change your ticket

Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.

Cancellation & refund

If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.

Your flight is delayed

If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.

Lost & found

If you lost something while traveling with us or at the airport, here’s what you need to know.